Outlook Root Folder Path Fix
Outlook has a bug where it may connects just fine, and display certain IMAP folders on the server like "Sent" and "Drafts", but doesn't show any of the email in the INBOX, making it appear like no email is coming in. To fix this issue, manually set your Root folder path:
Outlook 2013 or 2016
- Start up Outlook.
- Click on the
File
menu and select Account Settings
, and then Account Settings
.
- It should display a list of (one or more) IMAP accounts. Click once on the account you are trying to fix and then click the
Change
button
- When the
POP and IMAP Account Settings
window appears, click on the More Settings...
button at the bottom right.
- In the
Internet E-mail Settings
window, click on the Advanced
tab.
- In the
Folders
section, find the Root folder path
field and enter INBOX in all CAPS.
- Click
OK
, then Next
, and then Finish
Outlook 2019
- Start up Outlook.
- Click on the
File
menu and select Account Settings
, and then Account Settings
.
- It should display a list of (one or more) IMAP accounts. Click once on the account you are trying to fix and then click the
Change
button
- In the
Folder Settings
section, find the Root folder path
field and enter INBOX in all CAPS.
- Click
Next
, and then Done