Enable Authenticated SMTP

All SWD email customers should enable SMTP authentication for outgoing mail.

Outlook Express

  1. From the Tools menu, select Accounts
  2. Select the Mail tab
  3. Double-click the email account you need to update. (e.g. mail.example.com)
  4. Click the Servers tab
  5. Check the box next to My Server Requires Authentication
  6. Click the Ok button

Outlook '98 and 2000

  1. From the Tools menu, choose Accounts
  2. Select email account you need to update. (e.g. mail.example.com)
  3. Click Properties
  4. Select the Servers tab
  5. Check the box next to My Server Requires Authentication
  6. Click the Ok button

Outlook 2002 and 2003

  1. From the Tools menu, select Email Accounts
  2. Select View or change existing email accounts and click the Next button
  3. Select your Email account and click the Change button on the right
  4. Click the More Settings button in the bottom-right corner of the E-Mail Accounts window
  5. In the Internet Email Settings window, click the Outgoing Server tab
  6. Check the box next to My outgoing server (SMTP) requires authentication

Outlook 2007

  1. From the Tools menu, select Account Settings
  2. Select your Email account and click the Change button
  3. Click the More Settings button in the bottom-right corner of the E-Mail Accounts window
  4. In the Internet Email Settings window, click the Outgoing Server tab
  5. Check the box next to My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server

Outlook 2010

  1. From the File menu, select Info and choose Account Settings
  2. Select your email account and click the Change button
  3. Click the More Settings... button in the bottom-right corner of the E-Mail Accounts window
  4. In the Internet Email Settings window, click the Outgoing Server tab
  5. Check the box next to My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server

Mac Mail for OS X

  1. From the Mail menu, choose Preferences
  2. Click the Accounts icon at the top of the window.
  3. Next to Outgoing Mail Server (SMTP): click on the drop-down menu and go to Edit SMTP Server List
  4. Check to make sure you have the correct SMTP server selected at the top
  5. Verify that Authentication is set to Password
  6. If the User Name and Password fields are not set, enter your full email address as the username, and your password
  7. Click the Ok button
  8. Close the accounts window by clicking on the red circle in the far upper left hand corner of the Accounts window
  9. Mac Mail will ask you if you wish to save your changes, make sure to click the Save button

Mail for iPhone/iPad

  1. Tap on Settings from the main screen
  2. Tap the Mail, Contacts, Calendars button
  3. Tap on your email account (e.g. you@example.com)
  4. Scroll down to the Outgoing Mail Server and tap on the SMTP server to edit (e.g. mail.sierraweb.com)
  5. Click on the SMTP server in Primary Server (e.g. mail.sierraweb.com).
  6. Enter your FULL email address for the User Name
  7. Enter your email Password
  8. Select Password as the Authentication type
  9. Enter 587 for the Server Port
  10. Click Done